• Total 20 years’ experience in leading large customer service teams
  • Excellent problem solver
  • Candidate must be highly analytical
  • Presentable & excellent people skills
  • Must have some experience in hospitality industry where customers is treated as king
  • Must have atleast 4 to 5 years’ experience managing CRM department in real estate company

REPORTING TO:CMO

JD OF HEAD – CRM

KEY RESPONSIBILITIES:

  • Managing CRM team of 8 to 12 projects. Will have 4 AGM/DGM level leaders who will handle 4 to 5 projects each. You will manage an overall team size of about 50 to 60 people
  • Strong coaching/mentoring/training skills on customer management. Responsible to train entire CRM team on a monthly basis on skill sets of ‘customer care’
  • Managing the team of CRM department
  • Responsible for customer satisfaction and delight
  • Responsible to support the project progress by ensuring cash flow/timely collections
  • Manage all TAT’s (Turnaround times) of all service issues and ensure customer delight
  • Planning processes for the department to ensure smooth flow of work
  • Single point custodian of all documents (agreements, sale deeds etc.. etc..). Responsible for safe keep of all documents
  • Participating in strategy discussions with management and advising the management on CRM aspects
  • Preparing MIS reports
  • Weekly review presentations to CMD along with CMO

NUMBER OF POSITIONS:
1

 

Apply Now

ENQUIRY
close slider


* (Required)